Terms & Conditions

NordAurora Medical provides international healthcare coordination, information and patient support. NordAurora is not the clinic, hospital or medical professional performing treatment.

Medical examinations, diagnoses, recommendations, procedures and treatments are provided by appropriately qualified healthcare professionals and healthcare providers.

NordAurora may help users understand available treatment options, destinations, providers and practical arrangements. Information provided by NordAurora is intended to support informed decision-making and coordination. It is not a substitute for individual medical advice, diagnosis or treatment from a qualified healthcare professional.

Decisions regarding whether a treatment is medically appropriate must be made between the patient and the qualified healthcare professional responsible for the treatment. NordAurora does not make medical diagnoses or prescribe treatments.

NordAurora may help patients identify or communicate with healthcare providers. Healthcare providers remain independently responsible for:

• medical assessment;
• diagnosis;
• treatment recommendations;
• procedures;
• clinical standards;
• medical outcomes; and
• aftercare provided by them.

Provider availability and the scope of coordination must be confirmed before booking. NordAurora does not certify healthcare providers or guarantee clinical outcomes.

Treatment descriptions, estimated prices, availability and other provider information may change. Final treatment plans and prices should be confirmed by the relevant healthcare provider following appropriate assessment. NordAurora does not guarantee a treatment price unless a specific written arrangement later establishes otherwise.

International treatment may involve travel, accommodation, transfers, scheduling, documentation and other practical arrangements. NordAurora may assist with coordination where agreed.

Unless explicitly confirmed otherwise, third-party travel and accommodation services remain subject to the terms of the relevant provider.

Patients are responsible for taking an active and informed role in their journey, including:

• providing accurate information;
• following medical instructions given by their healthcare provider;
• asking questions when information is unclear;
• ensuring they understand the proposed treatment;
• providing required travel documentation; and
• considering appropriate travel insurance where relevant.

Medical procedures can involve risks and individual results can vary. Treatment risks, expected outcomes, alternatives and suitability should be discussed directly with the treating healthcare professional before treatment.

Aftercare requirements vary depending on treatment. The treating healthcare provider is responsible for explaining the medical aftercare requirements associated with their treatment. NordAurora may assist with communication and coordination where appropriate.

NordAurora Medical is not an emergency medical service. If someone requires urgent or emergency medical assistance, they should contact the appropriate local emergency medical service or healthcare provider.

NordAurora aims to keep website information clear and current, but healthcare services, providers, prices, availability and travel circumstances can change. Users should confirm important treatment-specific information before making decisions.

NordAurora branding, original website text, design and other original website materials may be protected by applicable intellectual-property rights. Materials may not be reproduced or reused except as permitted by applicable law or with appropriate permission.

Use of personal information is described in the NordAurora Medical Privacy Policy.

These Terms may be updated as NordAurora's website, services and operating model develop.

Last updated: 8 October 2026